July 10, 2014

A Day in the Life: Office of Single Family Housing, Knoxville, Tennessee

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Welcome to another edition of our blog series, A Day in the Life, which will introduce you to HUD employees and highlight the important work we do.

Today we meet Bob Bright who is a Housing Program Specialist in the Office of Single Family Housing in the Knoxville, Tennessee field office.

What is your typical day like?

The best way to describe my typical day is to say that it is diverse.  Some days, I spend the majority of the time responding to concerns and requests for items of information generated from customer telephone inquiries and from the occasional unannounced walk-in appointment requests.

Other days, I find myself reviewing Program Support Nonprofit Program applications.  The reviews involve downloading non-profit agencies’ applications to determine if they meet the requirements to participate in FHA’s Single Family activities, including purchasing discounted HUD Homes, serving as mortgagors, and offering secondary financing assistance.

Other times, my typical day involves preparing to conduct Loss Mitigation Training across the region.  The participants in loss mitigation classes often include lenders, housing counseling agencies, non-profits, governmental entities, and subject matter experts as guests. At other times, my day includes conducting REO Quality Inspections.  REO inspections are conducted to ensure that HUD contracted  asset managers  are providing the services necessary to assist HUD in the marketing and disposition of HUD-owned properties to support HUD’s mission of preserving communities and promoting affordable housing.   In this capacity, I conduct local, in-state and out-of state REO Quality Inspections.   I currently conduct inspections in both Tennessee and Kentucky.

What is the most important aspect of your position?

The importance of teamwork is crucial.  Just the connectivity of everything we do in the Program Support Division at the Atlanta Homeownership Center.   I realize that how well I perform my job impacts all of our stakeholders which, in my mind, not only include our customers, but everyone in my leadership chain.  That gives me the motivation to always go the extra mile.

How long have you been in your current role?

I’ve been in my current role for six years.

What’s the most challenging part of your job?

That’s a two-part answer for me.  I would state that it is important for me to conduct non-profit application reviews the first time around to the extent that my supervisors have the required information to determine whether an application will be approved or disapproved.  Similarly, I consider the face-to-face interaction with audiences as a challenge when I am engaged in education and outreach performance related activities such as the conduct of Loss Mitigation Classes.

Where did you work prior to HUD?

I am a retired United States Air Force Major.  However, after retirement from the Air Force and before coming to work for HUD in May 2008, I served as the Housing Director for the Tennessee Human Rights Commission’s Fair Housing Assistance Program.

Thanks for stopping by and be sure to check back next month for a new edition of A Day in the Life!

Joe Phillips is a Regional Public Affairs Officer in HUD’s Atlanta regional office.

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