October 27, 2011

HUD is Using Technology to Transform the Way it Does Business with the Public

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During a recent speech at the Churchill Club in Palo Alto, CA, Steve VanRoekel, Federal Chief Information Officer said, “Building on the progress of the last two-and-a-half years, my focus going forward will be to drive innovation in government and make investments in technology that better serve the American people. We will use technology to improve government productivity and lower barriers to citizen and business interaction with the government, all while bolstering cyber security.”

Hear, hear! We, at HUD, support that goal and are working toward it.

We are dedicated to transforming the way we communicate and do business with the American people and we are taking serious and specific steps to innovate and move HUD forward in technology while also cutting expenses and saving taxpayer money.

As an example, early on we realized that the platform we were using to manage and maintain content on our website, HUD.gov, hindered our ability to more efficiently communicate critical information and resources to the public.

We needed a faster and more proficient way of getting our information out on HUD’s website. What we needed was a content management system which would allow HUD content owners to more easily publish information on HUD.gov while ensuring that all content went through a workflow, vetting, and approval process.  A challenging task, indeed.  This was new territory for HUD and we understood that the transition would not be easy.  But we enthusiastically took on the challenge.

Months later, HUD.gov transitioned to a content management system.  This is just one of many ways HUD is using technology to improve the way it communicates with the public. Last month, HUD also implemented USAsearch, a search program of the General Services Administration’s Office of Citizen Services and Information Technology (OCSIT).  HUD.gov now uses USAsearch as its search engine.

Not only does USAsearch present users with accurate search results, but it is also cost-effective, saving taxpayer money.  

We realize that change can sometimes present challenges, but we also know that if we work together those challenges can be overcome. We are committed to better serving the American public.  And we stand with the Federal CIO, Steve VanRoekel.




2 Responses to HUD is Using Technology to Transform the Way it Does Business with the Public

  1. Pingback: Taking Steps to Streamline and Improve HUD’s Web Presence | The HUDdle

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