Welcome to another edition of our blog series, A Day in the Life, which will introduce you to HUD employees and highlight the important work they do.
Today we meet Karen Zitnay, a Regional Support Manager in the Office of the Chief Human Capital Officer at HUD’s Boston Regional Office.
What is your typical day like?
I must say that there is no “typical” day for a Regional Support Manager. Every day is unique. Generally, I serve as an advisor regarding human capital and administrative support services for the offices in the Region.
My duties cover the gamut of human capital, facilities, telecommunications, transit subsidy, printing and mailing services, records management, supply purchasing, furniture and equipment, and safety, health and security.
The most important task is to prevent or resolve problems and issues before they become unmanageable by providing advice and guidance. But I have been known to change a drum cartridge in the copiers and set up tables and chairs for trainings. It is just a matter of doing what needs to be done.
This has become a virtual world so I work in collaboration with administrative and program offices nationwide to satisfy human capital and administrative needs. A lot of my day is spent on email correspondence, live meetings, and conference and telephone calls since my coworkers are so wide spread.
I also serve on both the Human Resources and the Web Time and Attendance (WebTA) team along with another Regional Support Manager and employees from Headquarters. The Human Resources team is developing a comprehensive OnBoarding package for new employees in the field and Headquarters, a standardized employee separation process, as well as informational video conferences such as “Ask the Pay Benefits Retirement Divison” that are currently scheduled throughout HUD’s offices across the country. As part of the WebTA team, I provide time and attendance guidance to master timekeepers and HUD employees across all regions. Our team also corrects leave errors and monitors the WebTA password reset mailbox.
Other responsibilities include planning, budgeting and administration of funds within the Region, while still providing necessary supplies and services to offices.
What is the overarching task of your position?
Without a doubt that would be Customer Service. Every aspect of my job is Customer Service ranging from making sure the mail meter has funding to ensuring that all the timecards are validated and certified on time.
How long have you been in your current role?
I have been with HUD for 12 years and I am now in my third year as a Regional Support Manager.
Most exciting part of your job?
We never know what we are going to face on any given day. It is exciting when we have all of the challenges thrown at us and the feeling of accomplishment when we are done is tremendous!
Most challenging part of your job?
Probably the most challenging part is multi-tasking. As much as I thrive on multi-tasking, sometimes I find that people just cannot do everything at the same time. When that happens to me, I need to step back and take a deep breath before diving in again.
Where did you work prior to your position at HUD?
I had my own business in the computer field. Besides programming and software design I had the role of Business Analyst which basically meant that I was the “go-between” linking the end user to the programmers. I would determine the required results the users needed and then design the processes and systems necessary to achieve the desired end product. It was very interesting because it was as if the end user and the computer programmers were speaking different languages and I had to translate. As part of that process I would need to create program specifications, technical documentation, user manuals, as well as provide training classes on the final software.
Thanks for stopping by and be sure to check back next month for a new edition of A Day in the Life!
Rhonda Siciliano is a Regional Public Affairs Officer in HUD’s Boston regional office.