This post is also available in: Spanish
Have a question about buying a home, rental assistance or foreclosure but English is not your first language? HUD can help with its new HUD Language Line, a live telephone interpretation service that will allow HUD staff to converse with the public in almost any language.
To help HUD staff better communicate with Limited English Proficient (LEP) families about the information they need on housing programs and services, the HUD Language Line, a pilot telephone service will offer live, one-on-one interpretation services in more than 175 languages, 24 hours a day.
When a person who speaks little or no English calls HUD, a HUD employee will connect the caller with the HUD Language line and, along with an interpreter, will conduct a 3-way conference call. The interpreter will speak to the caller in their respective language and translate their questions and the employee’s responses. And if the HUD employee doesn’t immediately know the caller’s language, the phone operator can help.
The HUD Language line is currently scheduled to run through next September and will help ensure non-English speakers and their families have access to information on HUD related issues. Whether it’s a question about fair housing, homeownership, lead abatement, or housing assistance remember HUD speaks your language.
Read more about HUD’s Limited English Proficient outreach.